Frequently Asked Questions

General Questions

Welcome to our Frequently Asked Questions (FAQ) page!
Here is everything you need to know before you go, from what to pack to wildlife expectations.

What should I pack for a safari?

Pack light, neutral-colored clothing (beige, khaki, olive), comfortable walking shoes, a hat, sunglasses, sunscreen, insect repellent, and a good camera. Evenings can be cool, so a warm layer is recommended. Don’t forget any personal medications.

Are safaris safe for children?

Yes, our safaris are family-friendly, but we recommend close supervision, especially around wildlife and at camps. Some activities may have age restrictions for safety reasons — please check with us when booking.

Do I need vaccinations before a safari?

Vaccination requirements depend on the destination. Many safari areas require yellow fever vaccination if arriving from certain countries. We also recommend routine vaccinations and consulting your doctor about malaria prophylaxis. We can provide guidance on recommended health precautions.

What kind of wildlife can I expect to see?

This depends on the region and season. Most safaris offer opportunities to see elephants, lions, leopards, rhinos, buffalo, giraffes, zebras, and a variety of bird species. Your guide will tailor drives to maximize wildlife sightings.

What is the best time of year for a safari?

Dry seasons are generally best for wildlife viewing, as animals gather around waterholes. Specific timing depends on the destination — we can advise you on the optimal months for your chosen safari.

Will I have internet and phone coverage?

Most safari camps are remote, so coverage can be limited. Some camps offer Wi-Fi in communal areas. We recommend using this time to disconnect and enjoy the experience.

Can I take a safari if I have mobility challenges?

Many camps and vehicles can accommodate limited mobility, but game drives often involve rough terrain. Please discuss your needs with us in advance so we can plan a suitable experience.

Bookings & Logistics

Helpful guidance on reservations, payments, cancellations, and how our agency works.

How do I book a safari?

You can book directly through our website, via email, or over the phone. We’ll guide you through selecting lodges, activities, and travel dates, and provide a detailed itinerary before confirmation.

What is included in the safari package?

Our packages typically include accommodation, meals, guided game drives, park fees, and transfers between camps. Flights to and from your home country, personal items, and optional activities are not included unless specified.

Do you offer private or custom safaris?

Yes, we can design tailor-made itineraries to suit families, couples, or groups, including special interests such as photography, walking safaris, or luxury experiences.

What is your cancellation and refund policy?

Cancellations before travel are subject to our standard terms, which we will provide at booking. Once a safari has commenced, there are no refunds, as stated in our terms and conditions.

Can I pay in cash or must I use a card?

We accept multiple forms of payment. Some camps also accept cash in local currency. We will provide payment instructions when your booking is confirmed.

How does your agency work?

Our role is to help you plan and book your safari seamlessly. You do not pay any extra for using our services — the price you see for each lodge or camp is the same whether you book directly or through us. We are paid a commission by the properties we work with, which allows us to provide expert advice, personalised itineraries, and dedicated support at no additional cost to you.

Camp & Activity-Specific

Details about accommodations, meals, guided activities, and safety at our camps.

Are the camps safe and comfortable?

Absolutely. Our camps meet high safety and comfort standards, with secure tents or lodges, reliable staff, and attention to hygiene. Some camps are more rustic, offering a true wilderness experience, while others provide luxury amenities.

Are meals included, can you cater to dietary requirements?

Meals are included at most camps. We can accommodate vegetarian, vegan, gluten-free, and other dietary requirements — please let us know in advance.

Can I do night drives or walking safaris?

Yes, some camps offer night drives and guided walks with trained guides. These are subject to local regulations, seasonal availability, and age restrictions.

Is tipping expected?

Tipping is customary in safari lodges and camps. Guides, drivers, and camp staff typically receive gratuities at your discretion. We can provide guidance on recommended amounts.

What happens in case of minor injuries or accidents?

All camps have trained staff and basic first aid facilities. In case of injury, your guide will ensure prompt attention, and we can facilitate medical evacuation if needed. We recommend travel insurance for all guests.

Are there French or Spanish-speaking guides?

Our guides primarily speak English, but French or Spanish-speaking guides can be requested in advance. We’ll do our best to accommodate your language preference, depending on availability.

Premium & Unique Experiences

Explore our luxury options, private safaris, and unforgettable special experiences.

Can I celebrate special occasions on safari?

Yes! Many of our lodges and camps can help you mark birthdays, anniversaries, or other special occasions with unique touches, such as private dinners, bush breakfasts, or guided experiences. Let us know in advance so we can tailor the celebration.

Are there luxury or private safari options?

Absolutely. We offer a range of luxury and private safari experiences, from exclusive tented camps to private game drives with dedicated guides. These options provide extra comfort, privacy, and personalized itineraries.

Can I combine a safari with other experiences, like beaches or cultural tours?

Yes. Many clients choose to extend their safari with nearby beach resorts, cultural experiences, or city stays. We can seamlessly integrate these into your itinerary for a complete and memorable trip.

If you have any other questions, which are not listed above, get in touch with us directly.

Africa New Explorers (Pty) Ltd, Maun, Botswana

PO Box HA3HAK, Maun

WhatsApp: (+33) 7 86 59 21 54